Though in today’s convenience focused world the majority of sales come through the web, the OPTIMO call centre is still very much an essential part of giving a great customer experience.
OPTIMO call centre ticketing is a real time browser based product most often used with the OPTIMO web product to maximise sales opportunities and provide enhanced customer experience.
Admission, timed admission, auditorium tickets, stadium tickets, multiple day tickets, season tickets, membership,
Call centre sales tools
Sales agent sales tools with browser interface to maximise sales including sales process wizards, inventory control, discounting, promotions, upselling and 3rd party resale management of bulk tickets with mark back dates, event & facility calendar, multiple search options - by event, date, category, price, helpful information prompts, interactive seating charts, self-seat selection with timed lockout, availability indicators and my event.
Connecting departments with automated processes, customer interaction tools, inventory control, facility & resource diary, task management and event day management tools and access control
Automatic customer notifications, document generation, integration with Microsoft Word and email services. Auditable customer records and correspondence. Range of dispatch tools with optional delivery mechanisms including paper, email and mobile.
We are using cookies to give you the best experience on our website.
You can find out more about which cookies we are using or switch them off in settings.
You can adjust all of your cookie settings by navigating the tabs on the left hand side.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.